Contact

We value your questions, feedback, and concerns. Our dedicated support team is here to assist you with orders, product inquiries, or any other requests. Please use the following contact methods to reach us.

1. Company Details

  • Company Name: RAH DIRECT LTD

  • Registered Number: 16738183

  • Registered Address: 45 Hollycroft Road, Birmingham, United Kingdom, B21 8PP

  • Legal Representative: Hitesh Singh Rahania

2. Customer Support

We are committed to providing prompt and helpful support.

  • Email Support: support@rahdirectltd.shop

    • Response Time: Typically within 24 hours on business days.

    • Use this for order inquiries, returns, or general questions.

  • Phone Support: +44 7551 729813

    • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

    • Use this for urgent queries or assistance with placing an order.

3. Shipping & Order Inquiries

For questions about your order, tracking, or delivery:

4. Returns & Refunds

  • For initiating a return or refund, please follow our Return & Refund Policy.

  • Contact us first via email or phone to ensure a smooth process.

5. Social Media & Online Presence

Stay connected and discover new products, promotions, and inspiration:

Social media is also a great way to get updates on new collections and exclusive offers.

6. Feedback & Suggestions

  • We welcome your feedback to help us improve.

  • Share ideas or concerns via support@rahdirectltd.shop.

  • Every message is read carefully and appreciated.

7. Emergency Contact

  • If you encounter a serious issue with a shipment or product (e.g., broken or defective lamp), contact us immediately at +44 7551 729813 or support@rahdirectltd.shop.

  • Our team will prioritize urgent cases for fast resolution.