FAQ

1. What products do you sell?

We specialize in premium lighting solutions, including:

  • Ginkgo Floor Lamps

  • Ginkgo Wall Lamps

  • Brass Wall Lamps

  • Orchid Table Lamps
    Each lamp is crafted with attention to detail, combining elegance and functionality to enhance your living spaces.

2. Do you offer free shipping?

  • UK Orders: Free shipping on all orders.

  • International Orders: £13 shipping fee; free shipping on orders over £180.
    Estimated delivery times:

  • UK: 3-6 business days

  • International: 7-15 business days

Please note: delivery times are estimates and may vary due to customs or unforeseen delays.

3. What is your return and refund policy?

We offer a 30-day free return and exchange policy for eligible items.

  • Items must be unused and in original packaging.

  • Damaged or defective items will be replaced or refunded.

  • For details, please see our Return & Refund Policy.

4. How can I track my order?

  • Once your order is shipped, you will receive a tracking email.

  • Use the provided tracking number to monitor your shipment.

  • For assistance, contact us at support@rahdirectltd.shop or +44 7551 729813.

5. Can I customize or personalize a lamp?

  • At this time, we offer standard designs only.

  • If you have specific requests, contact us at support@rahdirectltd.shop to discuss possible options.

6. Are your products safe to use?

Yes. All our lamps are tested for safety and quality, complying with UK electrical standards. Always follow user manuals and installation instructions for optimal safety.

7. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Shopify Payments

All payments are processed securely, and we do not store your payment information on our servers.

8. How can I contact customer service?

You can reach us via:

  • Email: support@rahdirectltd.shop

  • Phone: +44 7551 729813 (Monday – Friday, 9:00 AM – 5:00 PM GMT)

  • Social Media: Instagram, Facebook, Pinterest

9. Do you ship internationally?

Yes, we ship worldwide. International shipping is £13, with free shipping for orders over £180. Some remote locations may experience longer delivery times or additional charges.

10. How can I care for my lamp?

  • Dust regularly with a soft cloth.

  • Avoid water contact for electrical parts.

  • Use recommended bulbs only.
    For detailed care instructions, see our Product Care Guide.